FAQ

For customer reference, this FAQ gives a practical summary of ordering, shipping, returns, and payments. The full policy pages provide the controlling details.

What are the stated no-reason return exclusions?

Under the applicable policy, Custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.

Which destinations do you serve, and what does standard shipping cost?

When more detail is useful, we ship only within the United States, and free standard shipping applies to every U.S. order.

What return and exchange options are available?

Within the store policy framework, Yes. We offer a 30-day no-reason return and exchange period after delivery.

What types of products are offered?

As a general rule, the live catalog features period-care products, intimate-care products, bladder-care products, acne-care products, facial skincare, and wellness supplements. Each product listing provides its applicable use, care, and safety information.

When does tracking information become available?

In this summary, Yes. A tracking number is provided after every order ships.

How are applicable taxes calculated?

To clarify the customer-care standard, Taxes are collected as required by applicable law.

How long does an approved refund take to appear?

In practical terms, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.

Is cancellation available before shipment?

For a clearer overview, you may request cancellation before shipment. After shipment, the Refund Policy applies.

What payment cards and transaction currency does the store support?

For immediate reference, Payments are in USD. Eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

How quickly is an order prepared and delivered?

For policy guidance, Processing takes 1–2 business days and standard transit normally takes 4–6 business days.

Will the merchant cover the cost of an eligible return?

For a concise answer, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.

Merchant and Customer Care Information

In this summary, Store name: getrael

For immediate reference, Contact email: Support@getraitc.shop

Within the store policy framework, Phone: (701) 365-6204

To clarify the customer-care standard, Physical and return address: 712 S 2nd St, Bismarck, ND 58504, US

For a concise answer, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).